The latest in our ‘meet the team’ blog series is Administrative Assistant Colette.
Colette has been working in the care industry on and off since she was 16 and started working for Nightingales in 2019, her knack for paperwork quickly making her an invaluable member of the team.
‘I am always very proud to say I work for Nightingales, as the standards of this company are so high, and I have never worked in a company where its heart was so firmly in the right place.’
Colette
Colette says that although her official title is Administrative Assistant, her non-official title should be “anything I can help with?” as her role has evolved over the years from mainly scanning, archiving and stuffing envelopes; to manning the phones, dealing with queries about the services we provide at Nightingales, field sales calls, and generally pointing people in the right direction.
I cover basic admin tasks such as recording and tracking annual leave and try to keep everyone informed and up to date of any minor changes (the little things matter). I also liaise with other professionals such as GP’s and Social services on behalf of staff and service users which means I can spend a lot of time listening to “on hold” music! If carers or service users are not sure about who they need to talk to or how to complete any task or have a question about pretty much anything, I am always happy to help.
It’s a stressful industry a lot of the time and people can be under a lot of pressure, but when you are privileged to be part of people’s personal lives there is always room to celebrate the good things and have a giggle.
Colette
